All Brodie's K9 Equipment products are shipped in a branded box (so you know exactly what's coming through the letterbox!) Happy mail incoming!
The processing time for all of our handmade items is 1-3 working days*. If you require a product by a certain date, please contact me before ordering to make sure I will be able to fulfil this for you.
Following your dispatch email of your order, you can expect your parcel to arrive within 1-3 days. Royal Mail may experience delays during busy periods such as Christmas.
*Working days are Monday to Friday and exclude bank holidays.
Returns & Refunds
We really hope you love your purchase from us, however, if you do need to make a return, you're welcome to do so within 30 days of receipt. We gladly accept returns, provided the item(s) is in new and unused condition with any original packaging and tags still attached. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then unfortunately we will be unable to accept your return.
PLEASE NOTE - All return postage costs are paid for by you (the customer) unless the item(s) are faulty or damaged. In the case of faulty or damaged item(s), please contact us by email at [email protected] with photographs of the faults/damages.
When returning items, we strongly recommend that you obtain Proof of Posting. We cannot accept responsibility for any parcels lost in transit.
Please allow up to 7 working days, from the day we receive your returned item(s), for your refund to be processed. You will receive a confirmation email once the refund is processed.
